At adressdynasty Ventures, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may not be eligible for return at our discretion.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You are responsible for all return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your financial institution's processing times.
Please note that shipping costs are non-refundable unless the return is due to our error. For returns that qualify for free return shipping, we will deduct the original shipping charges from your refund amount.
If you haven't received your refund within the specified timeframe, please first check your bank account again and contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've completed these steps and still have not received your refund, please contact us with your order details, and we will investigate the matter promptly.
For payments made via PayPal, please check your PayPal account balance before contacting us. Some refunds may be credited to your PayPal balance rather than being sent back to your original payment method.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: adressdynasty Ventures
Address: Prinsengracht 215, 1016 DT Amsterdam, Netherlands
Phone: +31 20 679 3328
Email: [email protected]
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM CET, excluding public holidays.
